Job Title: Customer Service Administrator
Location: Leicester, Whetstone, LE8
Type: Permanent
Industry: Administration
Salary: £27kpa plus excellent company benefits

Workchain is currently seeking a Customer Service Administrator for our client in Leicester, LE8 on a permanent basis.

You will be the primary point of contact for the business clients, building strong relationships, providing exceptional support and ensuring excellent levels of customer service.

Key Responsibilities:

·       Processing customer orders

·       Respond to customer and client emails and queries proving excellent levels if customer service  

·       To be responsible for managing customer account issues

·       Build and nurture long term client relationships, driving satisfaction and retention

·       Respond promptly and professionally to emails and phone inquiries ensuring clear communication

·       Efficiently manage multiple email inboxes to maintain timely responses

·       Work closely with internal teams to ensure smooth order processing and fulfilment

·       Handle and resolve order related issues while keeping clients informed

Key Experience:

Ideally candidates will have an experience of working within a customer service and administration support role.

·       Strong written and verbal communication skills, coupled with excellent problem solving capabilities

·       Organized with strong time management skills, ensuring accuracy and efficiency in all tasks

·       Capable of working independently while managing multiple responsibilities

·       Proficient in Microsoft Word, Excel and PowerPoint to enhance productivity

Hours of work are Monday to Friday 8.00am to 4.30pm.  

The starting salary is up to £27kpa, with excellent company benefits.

Please apply online and complete the application form to be considered for this position.